A software system can function as a superior tool in decision making processes.  The decisions may involve customer service goals, sales volumes, production rates, levels of finished goods inventory and financial analysis.  Consulting can assist in this process by providing an objective analysis of your current business processes, a recommendation for change and specific tools to enact and measure the change.  What can these projects look like?

• A customer was not able to control small component items effectively.  Costs were not being rolled up into the finished item and the physical location of the items was often in question as some work centers took a carton to the floor and some took the quantity needed for a specific job.  We helped the customer evaluate various inventory techniques such as backflusing, bulk issue, reorder level and automatic cost roll up to minimize the amount of time and effort it took to manage these parts. 
• Dispatchers were often questioned on the specific location of the delivery address.  The sales order screen now has a button to quickly link the delivery address to Map-quest for instant directions.
• A customer was at full capacity and needed a new tool to aid in line scheduling.  By developing a system to evaluate batch sizes and profitability, they were able to schedule and achieve maximum profits and customer service. 
• Many customers have existing software products that already capture data that would be most helpful if imported to the ERP system.  We have successfully integrated carousel picking systems, batch mixing software, bar code scanners and web shopping cart. 

Consulting projects can range from hours to days.  We are happy to listen to your needs and define an appropriate project for your time constraints, budget and personnel.  To request a quote for a specific project, please click here .

For more than 20 years, we have been providing ERP software solutions and consulting services to successful businesses like yours.  We combine that experience with curriculum from our strategic partners (Exact software and APICS).  The enables a class to contain both the foundational theory and the specific application of the software tools.  Software products today have tremendous depth of content and most people do not have time to learn on their own in the course of daily work.  One new controller at a customer company commented that a four hour overview session saved him untold hours of "trial and error" in using the software.  Training is also an integral part of receiving the maximum benefit for a software upgrade. 

Training may be held in our training room, at your company site or via the web.  Some customers prefer training at our site as each student has a PC, there are no interruptions and a new environment contributes to the openness of learning.  Training can be held at your site for a group or an individual.  Training can also be customized for a specific purpose or application. 

Training hours are eligible for credit with the Accountancy Board of Ohio, Institute of Management Accountants, APICS CPIM renewal and ISM CPM renewal.  For more generalized Supply Chain knowledge, we also offer a variety of APICS classes.  APICS has curriculum from beginners level with "Fundamentals" courses to review sessions for certification.  Gloria McCune is a Qualified APICS Instructor who has conducted classes at American Greetings, GOJO, Little Tikes and Eliochem. 

>> View our current schedule
>> Get directions to our training center

Each customer has unique service requirements and we strive to provide services tailored specifically to those needs. Our experienced consultants will work with your staff to ensure the highest effectiveness and return on investment for the software.  After the initial implementation, questions may arise from both management and staff on use of the software in daily operations.  To address those issues, we have a help desk available for your trained personnel.  Through remote desktop sharing, we are able to view your live system and address issues as they arise.  Assitance is timely and accurate. 

Additional support services may include assistance in your custom form design and report writing; data maintenance routines; system security and administration. 

What are the benefits to you, our customer?
You will obtain prompt and accurate answers to questions and problems from consultants who use the software every day.  This minimizes the amount of lost productivity for your staff. 

How does it work? 
You initiate contact via phone (330-253-1015 or 877-558-5032), web request (in the eSynergycustomer portal), or email .  The issue is queued to our workflow management system that we refer to as the support queue.  The queue is visible to all consultants and the first available representative will work on the issue.  For the majority of calls, the issue is handled immediatley and completed with the first contact.  For more complex issues, we will gather facts and background information and continue research off line.   

Every communication is saved and available for web viewing by the customer.  They are also described in detail in your monthly activity report.  This is a valuable reference tool for customers to track internal issues and solutions. 

Are there things that are not covered by the support desk? 
If you have not received any training on an application or module, that issue may best be resolved by scheduling onsite or remote training.   Operating and network issues may not be covered, depening on your annual support plan options. 

What are my support alternatives?
We offer two phone support programs. An annual support agreement includes products purchased from us for your trained personnel.  This alternative offers you phone support for a fixed rate depending on your number of Macola software modules and licensed users. The second program is traditional per-incident, time and material support.

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To access your account, enter a support request, or search your order history, login to the customer portal.  If you are a current customer and do not have a portal login, request one here .